Which currency is used for purchases?

All purchases are processed in United States Dollars (USD) 💵

Which payment methods are available to use for purchases?

We currently accept Visa, Mastercard, American Express, Apple Pay, ACH Online Banking, Diners Club, Discover, and Skrill.

Accepted Payment Methods

Making a Purchase

Flow to be finalised once account verification is available.

To purchase Gold Coins, ensure your profile is fully completed. Once you're ready, follow these steps:

1. Go to your Wallet

Click the Wallet button located beside your account balance on the website.

2. Choose a Coin Package

Browse the available Gold Coin packages — some may include bonus promotional Sweeps Coins (SC) ✨

3. Select Your Payment Method

You’ll be directed to the payment page, where you can choose your preferred option, such as debit/credit card or Skrill.

4. Enter Your Payment Details

Enter your information carefully.
Important: The name on the payment method must match the name registered to your Bejoynd.com account.

5. Complete Your Purchase

Once successful, your Gold Coins will be credited instantly 🎉

If you run into issues at any point, our Support Team is always here to help.

Company & Billing Details

What is the name of the company charging my payment method?

Your payment will be processed by [Insert Name Here] or one of our authorised Payment Administration Agents, as outlined in our Terms and Conditions.

How will the payment appear on my statement?

Payments will appear as Bejoynd.com (pending final confirmation).

Troubleshooting Payments

What should I do if my payment is declined or failed?

If your payment doesn’t go through, try the following:

Double-check your payment details.

Ensure you’ve completed any required verification steps.

Try another payment method, such as a different card or Skrill.

Contact your bank to check for any restrictions.

If issues continue, our Support Team is available 24/7 and ready to assist.
You can contact them here 💬

Credit Timing & Manual Reviews

How quickly will my coins be credited?

Gold Coins are usually credited instantly. Occasionally, a transaction may enter a brief manual review, which can take a few moments.

What happens during a manual check?

A staff member will verify your payment and account details. Once confirmed, your coins will be added immediately, and you’ll receive an email notification.

Missing Coins

I didn’t receive my coins — what should I do?

If your payment succeeded but your coins haven’t arrived, please contact our support team so we can investigate and resolve the issue promptly.

Refunds

How do I request a refund?

If you haven’t received your coins, please contact our support team first.
We resolve the majority of issues quickly and directly 💙

Disputes & Chargebacks

At Bejoynd.com, we take payment security seriously and are committed to protecting both our systems and our players.

Before initiating a chargeback, we strongly encourage you to contact support so we can help resolve any concerns directly.

Important Notice About Chargebacks

If a chargeback is filed and determined to be fraudulent, we may escalate the case. This may include providing evidence to:

Our payment processing partners

Your card issuer

Legal or law enforcement authorities (where applicable)

Submitting a false chargeback is a serious matter and may result in:

Reports to credit bureaus, affecting your credit rating

Difficulty applying for loans, mortgages, or credit cards

Closure of banking services

Suspension or permanent closure of your Bejoynd.com account

Restrictions on creating new accounts, as flagged by our fraud detection systems

Our Approach to Disputes

We dispute all chargebacks made against Bejoynd.com and provide full supporting documentation to ensure a fair and transparent outcome.

We strongly recommend reaching out to our Support Team first — we’re here to help and can usually resolve issues quickly, without the need for escalation 🤝